Shipping & Returns
RETURNS, REFUNDS AND EXCHANGES POLICY
If you are not satisfied with your order, products may be returned within 30 days of delivery for refund or exchange. All returns must be returned in their original packaging, unused, and in re-sellable condition. Returns must include the Return Number and a copy of the packing list.
To obtain a Return Number and Return Instructions, contact the Returns Department at (757) 383-9359 or Sales@colonialsupplies.net. Refunds are not provided for original shipping charges
All returns are subject to a Restocking Fee up to 30% of the cost of the returned products. If receiving a refund, the Restocking Fee will be deducted from your credit. If receiving an exchange, payment for the Restocking Fee will be due prior to shipment of the exchange.
All products may be returned for exchange within 30 days of delivery contingent on the product requested in exchange.
Freight Claims / Reporting Damaged Shipments
Damaged shipments must be reported to Colonial Supplies, LLC within five (5) business days in order for a damage claim to be filed with the carrier. The date of delivery is considered day one. Damages reported after this period may not be replaced or refunded.
Acceptance of shipments with visible damage to the packaging or product may be understood as acceptance of the products as is and will be ineligible for return or refund. Shipments with visible damaged should be refused at delivery and the damage noted on the refusal or Bill of Lading.
Accepted Methods of Payment
Colonial Supplies accepts company checks or credit card (Visa and Mastercard).
For customers with established COLONIAL SUPPLIES credit, payment terms are net thirty (30) days from the date of shipment or pick-up of products. All credit extended by COLONIAL SUPPLIES to customer, and the limits of such credit, is at COLONIAL SUPPLIES’s sole discretion, and may be reduced or revoked by COLONIAL SUPPLIES at any time, for any reason.
Mailing Address For Check
Colonial Supplies, LLC
700 Mobjack Place, Upper
Newport News, VA 23606
Depending on the contract vehicle, prices stated are either F.O.B. Origin or Destination. If marked as F.O.B. Origin, COLONIAL SUPPLIES charges a shipping and handling fee, (which includes internal handling and related costs), on each order which is applied at time of order and reflected on customer's invoice. For items marked as F.O.B. Destination the customer will not be charged additional for shipping. Other terms and conditions may apply for other than standard ground delivery ("Other Freight Services"), including without limitation, expedited same day delivery, air freight, freight collect, export orders, hazardous materials, customer's carrier, shipments outside the contiguous U.S. or other special handling by the carrier. Any charges incurred for Other Freight Services must be paid by customer. Fuel surcharges may be applied. Title and risk of loss pass to customer upon tender of shipment to the carrier. If the product is damaged in transit, customer's only recourse is to file a claim with the carrier.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
You should contact us directly for shipping rates on any orders marked for our FOB: Origin contract. Shipping rates can then be relayed over the phone or by email in a formal quote for your convenience.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.